Ecuadorian Rose – Galaxy Seeds

Shipping Policy

Bulkseedsupply ships worldwide and provides multiple shipping options depending on order size and destination.

🚚 Delivery Time: 15–35 days

Refund & Return Policy

We aim to provide high-quality seeds and reliable service. If you experience any issue, please contact us within 7 days of receiving your order.

Refund or Replacement Available

Refunds or reshipments may be provided in the following situations:

Wrong products received
Missing items
Damaged packages
Package confirmed lost by the carrier
Quality issues proven with photos or videos

Non-Refundable Situations

The following situations are NOT eligible for refund or replacement:

1. Customs & Import Issues

Customs rejects, destroys, or returns the package
Buyer fails to complete import clearance
Buyer refuses to pay duties, taxes, or inspection fees
No Phytosanitary Certificate purchased where required
Shipment returned due to agricultural restrictions in the destination country

BulkSeedCo only guarantees export from China. Import clearance is the buyer’s full responsibility.

2. Incorrect Address or Delivery Issues

Buyer provides wrong or incomplete delivery address
Delivery fails due to P.O. Box address
Buyer unavailable during delivery attempts

3. Germination Issues

Seed germination depends on temperature, soil, moisture, and planting method. Therefore, we do not refund based on germination rate variations.

4. Custom / Made-to-Order Items (Non-Refundable)

Custom packaging
Custom seed counts
Private-label printing (OEM / ODM)
Specially mixed seed varieties
Any order made specifically according to customer requirements

Order Cancellation

Orders can be canceled within 12 hours after purchase.
Orders cannot be canceled once shipped or after custom production has started.

Return Policy

Due to the nature of seeds, we do not accept physical returns once the package has been opened or used.
Return shipping is not supported unless approved by our team.